Frequently Asked Questions
Are your products cruelty free?
Yes, all of our products are cruelty free and we take pride in maintaining that throughout all of our products at WinkClique.
Are your products hypoallergenic?
Yes. We make it our mission to research and develop products that will create comfort and beauty for everyone.
Is your packaging recyclable?
Yes. WinkClique is committed to finding ways to have reusable materials throughout our product line.
Do you offer international shipping?
We currently ship to the following areas; United States, Australia, & Canada
What is your shipping time?
We ship next business day!
Local pickup orders are fulfilled Mon-Fri from 9am-5pm
No local pickup orders will be fulfilled Sat & Sun but a previous order is still available for pickup
Where are your headquarters?
We are based in St. George, UT and are proud to be apart of the Southern Utah community.
What is your return policy?
If you decide WinkClique is not for you or if you are unsatisfied with the lash style you received, you may return or exchange your products within 30 days of receiving them. Please note: return shipping is not provided and exchanges must be of equal value. When returning your items, please ensure that they are in their original packaging. Items returned without the original packaging will not be accepted. *All promotional and seasonal items are final sale* If you would like to start the returns/exchange process, please email email@example.com for further assistance.
How many sets come in one lash book?
Each book contains 5 sets of lashes. One pair for each week on the month and an extra for the odd days and mess ups!
How long does one lash set last?
Our lashes are intended to be used for a week at a time. With proper lash application each set will last you 7 days.
Are the lashes reusable?
We do not recommend reusing the lashes. Our glue is heavy duty and will not come off of the lashes which makes them unable to be used multiple times. We also care about the health of your natural lashes and eyes. We recommend only using the lashes for a week at a time and changing to a new pair to promote eye health.
I ordered but forgot glue. What do I do?
Great news! Glue ships free so you can hop back on the site and order when you are ready.
How long does one bottle of glue last?
Our adhesive can last up to 3 months depending on frequency of use. We do not recommend leaving the cap off for an extended period of time.
What are the ingredients of the glue?
Our glue is liquid gold! Feel free to privately email us at firstname.lastname@example.org for the ingredients and we’d be happy to share them with you.
Do I need a subscription to buy?
No! You can purchase lashes as a one time purchase. However, our subscribers are guaranteed lashes even if we are out of stock.
What is the advantage of having a subscription?
A subscription makes you part of the CLIQUE and saves you money! 🖤 It guarantees your lashes even when we are out of stock. We always reserve inventory for our subscribers.
Can I change my subscription?
Yes! You can change the style you are subscribed to and the frequency of when it ships. You can choose every 30, 45, or 60 days. Just log into your account to update this.
How do I cancel my subscription?
You can cancel your subscription at anytime without penalty by accessing your account through www.winkclique.com or if you need additional assistance you can email us at email@example.com